Tuesday, April 08, 2014

In praise of inconvenience?

Services that provide convenience or rich experiences give people a reason to pay more for products or services. But would you pay more just because it's local? Posts like this from the swissmiss strike me as silly. Not only does she infer that ordering from services like Amazon is something to "feel guilty" about, she bemoans the convenience its new Amazon Dash adds.

Certainly it's her right and prerogative to support local businesses - but all things being equal, isn't that rewarding them for their lack of efficiency, their lack of differentiation and an admission of expectations that they can't actual provide anything else of value for their customers? What's next? Trashing automated looms because they destroy jobs? (Wikipedia)

While I celebrate her freedom to choose, I can't help but wonder if she would do the same for other consumers when it comes to stores like Walmart.

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