Friday, May 27, 2011

Rosabeth Moss Kanter: The Four Things the Internet Doesn't Change

I found this list to be useful - how the internet changes everything except these four things (HBR):

1. A great customer experience differentiates winners from losers.
2. The human side is critical to the use of technology.
3. Money needs to change hands.
4. Government and business still talk past one another.
Read the whole thing.

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