Meeting Westernized Expectations
The difficulties in communication because of differing life contexts is a concept that isn't easy to convey. Despite how difficult it is to outsource any project outside your company, to do so half a world away requires even greater care and precision. Like programming, GIGO (garbage in, garbage out) applies. But even when you do that, ensuring that people care about the details isn't easy for staff who most of their lives were concerned far more about bigger life issues impoverished outside of the cities. And then you have the clients who seem to be concerned only about price assuming quality will be there. This post from All Roads Lead to China is pretty accurate.
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